NICE Software Solutions Wins GenAI Solution of the Year 2026

NICE Software Solutions Wins "Generative AI Solution of the Year" at the 14th Middle East Enterprise AI & Analytics Summit & Awards

Recognised for a GenAI solution that turns customer conversations into reviewable insights

NSS HUB

25 Sep, 2026

Dubai, UAE – 25 September 2026 – NICE Software Solutions (NSS), a global Data, Advanced Analytics and AI company, has won Generative AI Solution of the Year at the 14th Middle East Enterprise AI & Analytics Summit & Awards 2026 (UAE Edition), held yesterday at Kempinski Central Avenue Dubai.

The award recognizes NICE AI’s (Innovation vertical of Nice Software Solutions) work on an industry-agnostic GenAI transcript analyzer. It turns customer meetings into structured, pre-filled transcripts that teams can review in minutes, replacing a slow manual process.

The result: significantly faster turnaround from conversation to follow-up.

Ozan Tercan, CEO – Middle East, NICE Software Solutions, said:

“Plenty of organizations have experimented with GenAI. Some have put it into a daily workflow with the guardrails a business needs. That’s what this solution does. Sales teams get their time back, and the organization keeps full control and visibility over what the AI produces. Thanks to the jury and to our client for trusting us with this, and well done to the NICE AI team.”

The win reflects NSS’s broader approach to enterprise AI: start with a real business problem, connect the right data, make it safe to use from day one, and keep people in the loop.

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About NICE Software Solutions

NICE Software Solutions (NSS) is a premier Data, Advanced Analytics & AI partner to enterprises globally. With 17+ years of industry experience, 650+ projects delivered, and 100+ clients served, NSS helps organizations solve complex data challenges and thrive in the age of AI. NSS takes end-to-end ownership of every engagement — with AI embedded at every layer of delivery. Backed by a global team of 400+ data specialists and 50+ proprietary AI agents and accelerators, NSS operates out of the USA, Dubai, Pune, and headquarters in Nagpur.

Media Contact:

Divya Pande

Head of Marketing and Communications

dpande@nicesoftwaresolutions.com

www.nicesoftwaresolutions.com

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NICE Software Solutions Wins "Generative AI Solution of the Year" at the 14th Middle East Enterprise AI & Analytics Summit & Awards

Recognised for a GenAI solution that turns customer conversations into reviewable insights

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